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DELIVERY

Domestic Shipping Rates are calculated as below.

 

Delivery to Australia is a flat rate of $15. Any order over $200 will receive complimentary delivery. PO Box Orders will be processed within 24 hours and couriered via the most suitable courier or posted through Australian Post. Please allow 3 – 7 working days if you are located in NSW, VIC, TAS, QLD & SA or 5 – 10 working days if you live in Western Australia or the Northern Territories.
TRACKING 
Please ensure to leave both your email and mobile contact details at checkout so our shipping partners can send you tracking details. If you do not receive these notifications, please email us at info@cedarcicada.au
RETURNS & EXCHANGES
We accept refunds & exchanges for incorrect, damaged and faulty items only. We require you to contact us within 48 hours of receiving the delivery. We don’t offer a refund for a change of mind. If you would like to request an exchange or receive a credit note less the postage charge, you must firstly email or phone us to arrange an exchange.
Email info@cedarcicada.au  Phone  02 6372 2330
The product must be sent back in its original re-sellable condition with no damage to the packaging. Do not send the purchase back first without contacting us. If the item is damaged during transit you must firstly email a photo to info@cedarcicada.au within 48 hours of receiving the delivery. Please provide your order reference number. Then we will give instructions to return the faulty or damaged product. We will refund the delivery cost for returns.  
REFUNDS (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@cedarcicada.com
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be added to your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
IN STORE PICK UP
If you would like to collect the purchase from in store please select this option at the check out.