Returns
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If you're unable to find the answer to your question listed on this page, please do not hesitate to get in touch with our team info@cedarcicada.au
We understand that sometimes a product may not be quite right for your home, style, or space. For this reason, we accept returns on eligible items within 30 days of delivery. Simply click the button above to initiate your return.
To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging and proof of purchase.
For change of mind returns, customers are responsible for all return shipping costs. Original shipping charges are non-refundable. Once your return has been received and inspected, an approved return will be issued as store credit.
If an item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photographs and your order details. In these instances, we will work with you to arrange an appropriate resolution and cover any applicable return shipping costs.
Unfortunately all custom orders such as furniture, rugs, original artwork, sale items and lighting are final sale and are not eligible for refunds or returns.
In the instance a non-returnable or final sale item is approved for a return, a credit will be issued minus a 20% restocking fee. All credits are issued in the form of an electronic gift card.
We are unable to process online exchanges at this time. If you would like a different item, please initiate a return on your original purchase and place a new order.
Online orders may be returned in-store free of charge within 30 days of delivery, provided items are unused, in their original condition, and accompanied by proof of purchase. Approved change of mind returns will be issued as store credit.
If you're unable to find the answer to your question listed on this page, please do not hesitate to get in touch with our team info@cedarcicada.au